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 MediBuddy, India’s largest digital healthcare platform, serving over 37 million lives and more than 1,200 corporates across the country, announced the appointment of Shalabh Shrivastava as head of operations. The appointment strengthens the company’s leadership as it scales its healthcare offerings across enterprises, insurers and consumers.
Shrivastava brings more than two decades of experience building and scaling high-volume operations across consumer technology, e-commerce, retail and consulting. Most recently, he led product, design and operations for Swiggy’s driver organisation, supporting one of India’s largest hyperlocal delivery networks.
At MediBuddy, he will focus on strengthening the systems and processes that support the company’s growing healthcare network, with an emphasis on building more effective operations, technology-led automation and the execution capabilities needed to scale.
His appointment comes as MediBuddy enters a new phase of growth. The company reported its first EBITDA-positive quarter in Q4 FY26, with an annual revenue run rate exceeding Rs. 1,500 crore. Online consultations also grew by more than 90% year-on-year during the quarter.
Satish Kannan, co-founder and CEO, MediBuddy, said, “We are delighted to welcome Shalabh to MediBuddy at an important point in our journey. Our customer obsession and execution excellence are central to how we build and operate. As we scale, strong ownership, deep problem-solving, and high standards of execution become increasingly important. Shalabh brings this mindset along with deep experience building and scaling operations and supply chains across consumer technology companies. His ability to build strong teams and simplify complex problems will be valuable as we continue to scale the organisation and think long term about the healthcare experience we want to create for end consumers. We are confident his leadership will help strengthen our operations and support our larger purpose of making quality healthcare more accessible.”
Before Swiggy, Shalabh spent over a decade at Flipkart, holding leadership roles across first-mile, last-mile and third-party logistics before becoming VP & national head of Large & Furniture Supply Chain. Earlier in his career, Shrivastava held roles at Reliance Retail, Cognizant and Ernst & Young, building experience across retail, consulting and investment banking. At Reliance Retail, he worked across loyalty, analytics and CRM, adding a customer and data-led dimension to his operational experience.
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