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 In order to support healthcare organisations (HCOs) in their journey towards NABH accreditation, certification, and digital health transformation, the National Accreditation Board for Hospitals & Healthcare Providers (NABH) has announced the launch of the NABH MITRA Empanelment Programme (MEP) as a structured initiative to empanel Individuals and Organisations (MITRAs).
MITRA is a trained individual or organisation that supports hospitals in implementing NABH standards. The programme ensures hospitals work with verified, ethical, and qualified professionals. All empanelled MITRAs will be listed on the NABH website with their credentials and services.
Last date for submission of applications is October 10, 2025.
The intent of the Programme is to facilitate the hospitals, especially in smaller cities and towns, in finding trusted, ethical, and qualified support through NABH-empanelled ‘MITRAS’.
The MEP is designed to bring transparency, credibility, and consistency in the consulting and digital enablement ecosystem. The initiative aims to empower healthcare facilities across India, particularly in Tier 2, 3, and 4 cities, by providing access to verified, trained, and ethical MITRAS.
Categories of MITRAS include Organisational MITRAS which are consulting organisations supporting hospitals for full accreditation and entry-level certification programme and independent professionals primarily supporting entry-level certification.
Eligibility for Organisational MITRAS is that it must be a registered legal entity (Company, LLP, Trust, Society, or Proprietorship), should be operational for at least 1 year, with successful completion of accreditation/certification for minimum 3 hospitals, has at least 2 NABH-certified professionals (current assessors not eligible).
Eligibility for Individual MITRAS is that it must be a qualified professional with minimum 1 successful accreditation/certification support project, has at least 1 NABH-certified professional (current assessors not eligible).
The demand for NABH quality in healthcare has grown rapidly in recent years. Key drivers such as expanding insurance coverage, increasing corporate involvement, and rising competition have elevated patient expectations. Today's healthcare consumers are looking not only for access to services but also for high standards of safety, care, and reliability.
Hospitals and healthcare providers often seek external support to navigate the journey of accreditation, certification, and digital transformation. However, the landscape of such support has so far been largely unregulated and informal, creating challenges for hospitals in identifying the right guidance.
To address this, NABH proposes the "MITRA" Empanelment Programme, a structured initiative to recognize individuals and organisations that provide credible, competent, and ethical support to hospitals. The term "MITRA," meaning a trusted companion or partner, has been adopted to reflect the handholding nature of these roles. These MITRAS will support hospitals through every step of their quality and digital health transformation journey.
Empanelled MITRAs are expected to comply with the NABH Code of Conduct and reporting obligations. Franchising or subcontracting of empanelled status is strictly prohibited.
NABH reserves the right to accept/reject applications based on its operational requirements. Empanelment does not imply any financial involvement or endorsement of services rendered by MITRAS to hospitals.
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