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HBSUK, a UK-based healthcare services provider and Hexaware Technologies, a global IT services and solutions provider have announced a strategic collaboration to enhance HBSUK’s workforce management proposition.
With around 7.22 million people currently awaiting treatment within the NHS, healthcare providers face growing pressure to mobilise clinician and support workforce capacity quickly while maintaining strict regulatory checks and governance standards. Modernising workforce onboarding processes has therefore become critical to helping healthcare organisations respond to rising patient demand and improve access to care.
The new solution digitises recruitment and onboarding through a secure portal where clinicians can submit credentials, identity documentation, and Right-to-Work evidence. While the platform introduces digital efficiency, HBSUK’s dedicated compliance team continues to oversee the verification process to ensure the highest standards of accuracy and regulatory adherence.
HBSUK collaborated with Hexaware to implement the workforce management system on Journey36’s cloud-based App36 platform, which orchestrates multiple large language models to accelerate development, implementation, and ongoing configuration. The platform is supported by AI governance capabilities through Axonyx.ai to ensure responsible, transparent, and compliant use of AI across healthcare operations. Further features planned for release in June include rota management, payment reconciliation and enhancements for HBSUK’s Contact Centre operations.
A key highlight of the engagement is the speed of development. By utilising these advanced platforms and global development teams, the partnership has demonstrated an ability to test and move feedback into production significantly faster than traditional development cycles, allowing the system to evolve alongside business needs.
"The ability to respond to our business needs and core workflows with such speed has been a key highlight of this collaboration, by working together to design systems that truly fit our operations, we are better positioned to support healthcare providers across the UK," said Keith Misson, CEO, HBSUK.
"We are delighted to partner with HBSUK. Through our collaborative engineering approach, we are helping healthcare organisations streamline complex workflows and deliver measurable operational agility,” said R Srikrishna, CEO and executive director, Hexaware Technologies. "
“Clinician onboarding often involves fragmented systems and multiple manual verification steps. By bringing these processes together on a single AI-enabled platform, healthcare organisations gain a more scalable and transparent way to manage clinician workforce operations,” said Shantanu Baruah, president & global head, healthcare, life sciences & insurance of Hexaware Technologies.
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